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#1 2017-09-28 12:44:00

Registered: 2017-09-11
Posts: 34

Amazon DE A-Z Claim Problem

Hi Everyone,

I thought Id ask the question on this forum as my German is not great!

A customer on Amazon DE returned a product to me and was chasing the refund, at the same time she submitted an A-Z guarantee claim. I was corresponding very amicably with the buyer regarding the 'lost' return and asked her to consider withdrawing her A-Z which she agreed to do.

She then had difficulty doing this and came back to us for help, we in turn asked Amazon DE to help the customer withdraw the claim. Amazon came back to me the same day advising that they had refunded the customer and closed the case, this has now gone down on my metrics against me, aaarrrggghhh.

I contacted Amazon DE who forwarded my case to the A-Z guarantee dept who came back to me and said they couldn't deal with my query and I was to contact seller support. I'm just going round in circles.

Any ideas where I can go from here?

Thank You!!!

I didn't find the right solution from the Internet.
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2017-09-28 12:44:00



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